Cancellation by Sattviko: There may be certain orders that Sattviko is unable to accept and must cancel. Sattviko reserves the right, at Sattviko's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Sattviko's credit and fraud avoidance department. Sattviko may also require additional verifications or information before accepting any order. Sattviko will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Sattviko.
Sattviko also reserves the right to cancel any orders that classify as 'Invalid Order' as determined by Sattviko as per certain criteria. Any Sattviko Reward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Invalid Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:
a. Products ordered are not for self-consumption but for commercial resale
b. Multiple orders placed for same product at the same address
c. Bulk quantity of the same product ordered
d. Invalid address given in order details
e. Any malpractice used to place the order
Cancellation by the User: In case of requests for order cancellations, Sattviko reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Sattviko receives a cancellation notice and the order has not been processed/ approved by Sattviko, Sattviko shall cancel the order and refund the entire amount to You within a reasonable period of time. Sattviko will not be able to cancel orders that have already been processed. Sattviko has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Sattviko and accept Sattviko's decision regarding the cancellation.
Return and Refund Policy
Sattviko has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Sattviko within 24 hours. The return process of the product may be restricted by Sattviko depending on the nature and category of the product. For more detailed information refer to the FAQ section below.
Our "Complete Buyer Protection Program" allows for easy returns and refunds for:
· Products which you received in "Damaged/Defective/Broken" condition.
· Products not as per description/photo on the website.
· Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition (unused) they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by Sattviko/Sellers. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom made products cannot be returned.
Raising a Return or Refund Request
You need to register your dispute in either of the two ways:
1. By sending email to customercare@Sattviko.com with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your request with relevant seller. Please mention your order number in the email.
2. To register return request directly with Sattviko, please follow below mentioned easy process:
After Satttviko reviews your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow 3 business days for Sattviko to address the issue and provide instructions for your return/ resolution. If Sattviko/the seller does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending email to customercare@Sattviko.com and we will ensure you get timely resolution to your dispute.
When you're returning an item that was damaged/ defective or due to an error on the seller's part, you will be compensated for return courier charges. You will be paid flat Rs. 100 voucher which can be used to buy any of the Sattviko products for next 3 months. Please pack well when you are returning the product so that it reaches the seller in good condition.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
Resolution of Return or Refund request
We can refund you when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. Remember that items have to be returned to sellers directly by you
In the event the return of a product is duly accepted by Sattviko , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment and Sattviko or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
1. Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Sattviko;
2. For Cash on Delivery payments, You will be provided with a refund cheque.
3. If the product can be repaired by the service centre, Sattviko would get the same repaired and send it back to You.
A promo code, once used shall not be refunded in case of cancellation of order either by customer or Sattviko