Cancellation by Sattviko: There may be certain orders that Sattviko is unable to accept and must cancel. Sattviko reserves the right, at Sattviko's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by Sattviko's credit and fraud avoidance department. Sattviko may also require additional verifications or information before accepting any order. Sattviko will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or Sattviko.
Sattviko also reserves the right to cancel any orders that classify as 'Invalid Order' as determined by Sattviko as per certain criteria. Any Sattviko Reward Point or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Invalid Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:
a. Products ordered are not for self-consumption but for commercial resale
b. Multiple orders placed for same product at the same address
c. Bulk quantity of the same product ordered
d. Invalid address given in order details
e. Any malpractice used to place the order
Cancellation by the User: In case of requests for order cancellations, Sattviko reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Sattviko receives a cancellation notice and the order has not been processed/ approved by Sattviko, Sattviko shall cancel the order and refund the entire amount to You within a reasonable period of time. Sattviko will not be able to cancel orders that have already been processed. Sattviko has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Sattviko and accept Sattviko's decision regarding the cancellation.
Return and Refund Policy
Sattviko has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to accept delivery and inform Sattviko within 24 hours. The return process of the product may be restricted by Sattviko depending on the nature and category of the product. For more detailed information refer to the FAQ section below.
Our "Complete Buyer Protection Program" allows for easy returns and refunds for:
· Products which you received in "Damaged/Defective/Broken" condition.
· Products not as per description/photo on the website.
· Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition (unused) they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by Sattviko. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom made products cannot be returned.
Raising a Return or Refund Request
You need to register your dispute as follows:
1. By sending email to email@example.com with images of broken/defective/damaged products within 3 days of delivery. Please mention your order number in the email.
After Satttviko reviews your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow 3 business days for Sattviko to address the issue and provide instructions for your return/ resolution. If Sattviko does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending email to eat@Sattviko.com and we will ensure you get timely resolution to your dispute.
Resolution of Return or Refund request
If your return/refund request is accepted, Sattviko will initiate a pickup request for your products and will refund the money as outlined below
1. Orders paid online will be refunded within 7-10 working days to the original payment method or in the bank account;
A promo code, once used shall not be refunded in case of cancellation of order either by customer or Sattviko
Lost in Transition or Not Delivered
If your order is not delivered due to any reason Sattviko will reach out to you or you can reach out to Sattviko at firstname.lastname@example.org.